Privacy Policy

Matter (“Matter,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of the families, students, and tutors we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our tutoring, test preparation, and enrichment services (collectively, our “Services”).


By accessing our website or using our Services, you consent to the practices described in this Privacy Policy.

1

Information We Collect

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide, including:

  • Parent or guardian contact information

  • Student name, grade level, school, and academic needs

  • Educational goals, assessments, and progress data

  • Scheduling and enrollment details

  • Billing and payment information

  • Communications with Matter via email, phone, forms, or other channels


This information allows us to evaluate needs, match students with tutors, deliver services, and communicate effectively.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

  • IP address

  • Browser type and version

  • Operating system

  • Device identifiers

  • Referring URLs

  • Pages viewed, time spent on pages, and interaction patterns


We collect this information through cookies, pixels, log files, and similar technologies to understand how visitors use our site and to improve performance, usability, and security.

1.3 Cookies and Tracking Technologies

Matter uses cookies and similar technologies to:

  • Maintain site functionality

  • Analyze traffic and usage trends

  • Improve content and user experience


You may disable cookies through your browser settings; however, doing so may limit certain features of the site.

2

How We Use Information

We use collected information to:

  • Provide and administer tutoring and test preparation services

  • Develop customized academic plans

  • Match students with appropriate tutors

  • Track progress and outcomes

  • Communicate with families and students

  • Process payments and manage accounts

  • Improve our services, website, and internal operations

  • Comply with legal and regulatory obligations


We do not sell personal information to third parties.

3

Disclosure of Information

We may share personal information in the following circumstances:

  • With tutors or academic staff as necessary to provide services

  • With trusted third-party vendors who support operations (such as scheduling, CRM, payment processing, or analytics providers)

  • With parents or legal guardians regarding a student’s progress

  • When required by law, legal process, or to protect rights, safety, or property


All third-party service providers are expected to maintain appropriate confidentiality and security standards.

4

Academic Records and Session Information

Matter may maintain internal records of tutoring sessions, lesson summaries, assessments, and progress metrics. These records are used solely to enhance instructional quality and to keep families informed.


Upon request, families may review or request updates to certain academic records, subject to reasonable verification.

5

Children’s Privacy

Matter’s Services are designed for students, but all enrollment and contractual relationships are established with parents or legal guardians.


We do not knowingly collect personal information directly from children under the age of 13 without parental consent. If you believe we have collected such information inadvertently, please contact us and we will promptly delete it.

6

International Users

If you access our website or Services from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our Services, you consent to this transfer.

7

Data Security

We employ reasonable administrative, technical, and physical safeguards designed to protect personal information. While we strive to use commercially acceptable means to protect data, no method of transmission or storage is completely secure.

8

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access or update your personal information

  • Request deletion of certain data

  • Opt out of non-essential communications


Requests may be submitted using the contact information below. We will respond within a reasonable timeframe.

9

Third-Party Websites

Our website may contain links to third-party websites. Matter is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies independently.

10

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the website or Services constitutes acceptance of the revised policy.

11

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:


Matter

info@matter.education